Refund policy

STANDARD SIZING ORDERS

Each Standard Sizing Nikki Marie garment and/or accessory is handmade to order, so we want to make sure you are completely happy with your purchase.
We offer free returns on standard-size garments and accessories. You may return for a one-time even exchange, store credit, or a full refund to the original form of payment for up to 14 days after delivery is received, unworn, and unharmed. Original Tags must be still attached.

Items that are soiled, worn, damaged, or laundered will not be accepted. This includes any stains, makeup, deodorant markings, snags, cigarette smoke, perfume, animal hair, etc. If an item is determined to be as such, it will be returned to the customer at the customer’s expense.

Nikki Marie reserves the right to decline a refund if items are damaged or held for longer than 14 days after delivery.


Just email us at returns@nikkimarieapparel.com to request a return, and we will send you a label for your return package. Please track your return package as Nikki Marie is not responsible for lost or stolen packages. You now may access returns and exchanges through your customer account here. 

If you wish to return an item received as a gift, you may exchange it for an item(s) of equal value. Please contact returns@nikkimarieapparel.com who will send you the pre-paid return label by email.

EUROPEAN UNION RIGHT OF WITHDRAWAL

Right of Withdrawal & Exceptions (Made-to-Order & Made-to-Measure)

Under EU consumer protection laws, your right to return an item depends on the type of sizing options selected at checkout:

1. Standard Sizing (Made-to-Order)
If you select a standard size (e.g., XS-5X+) from our drop-down menu, you retain the legal right to withdraw from this contract within 14 days of receiving the order without giving any reason. The withdrawal period will expire 14 days from the day you receive your physical goods. 

2. Complimentary Made-to-Measure (Personalized)
If you select our complimentary made-to-measure option and provide custom body measurements, the 14-day right of withdrawal does not apply. These garments are uniquely manufactured and tailored exclusively to your individual specifications. Consequently, made-to-measure orders cannot be canceled, refunded, or exchanged once production has commenced, unless the item arrives damaged or defective.


MADE TO MEASURE ORDERS

Any custom or altered garment cannot be returned or exchanged. However, if you need any adjustments or have any questions/concerns please let us know through emailing us at n@nikkimarieapparel.com

SILK SCARVES

We offer free returns on standard-size garments and accessories. You may return for a one-time even exchange, store credit, or a full refund to the original form of payment for up to 14 days after delivery is received, unworn, and unharmed. Original Tags must be still attached. Nikki Marie reserves the right to decline a refund if items are damaged or held for longer than 14 days after delivery.

JEWELRY

Any jewelry cannot be returned or exchanged.


SALE ITEMS

All sale items are final sale and non returnable.


TERMS OF SERVICE

Payments must clear within 7 business days. If the payment does not clear,  your order will be cancelled. If you decide to cancel your order, please contact us within 24 hours of your purchase and you will receive a full refund. Any other cancellations will not be refunded.

Shipping occurs Monday – Friday

Payment must be cleared prior to shipping. No exceptions.